1. Cancellation Policy
- Cancellation Notice: Clients must provide a minimum of 48 hours' notice for cancellations or rescheduling of appointments.
- Cancellation Fee: A cancellation fee of $30 charged for cleaning service and $10 for pet service cancellations made less than 48 hours before the scheduled appointment.
- Exceptions: Exceptions may be made in case of emergencies or unavoidable circumstances, to be determined at the discretion of the management.
2. Additional Charges Policy
- Deep Cleaning: Deep cleaning services, such as oven cleaning, refrigerator cleaning, and interior window cleaning, will incur additional charges (these are listed on our services page)
- Customized Services: Any additional services requested by the client beyond the standard cleaning package will be subject to additional charges. If a client communicates before or during a service that they would like to add additional services, the costs of those services will be added to the final invoice.
- Additional Fee for Exceptionally Dirty Houses: If deemed necessary by G&G Premier Home Services or employees, an additional varying fee may be added onto the final invoice of your cleaning if the house is deemed exceptionally dirty. G&G Premier Home Services is responsible for updating the customer of any additional fees in a timely manner.
3. Access and Security Policy
- Key Handling: Clients may choose to provide a spare key or access code for entry during cleaning visits. Keys will be securely stored and coded for confidentiality.
- Security Measures: Cleaning personnel will ensure that all doors and windows are properly secured before leaving the premises. Any security concerns or incidents will be reported to the client immediately.
- Client Presence: Clients have the option to be present during cleaning visits or provide instructions for accessing the property in their absence.
4. Pet and Children Policy:
- Pet Handling: Clients must inform the cleaning team of the presence of pets in the home and provide instructions for their care and handling during cleaning visits.
- Pet Safety: Cleaning personnel will take necessary precautions to ensure the safety and well-being of pets during cleaning, including securing them in a designated area if necessary.
- Child Supervision: Clients are responsible for supervising children during cleaning visits to ensure their safety and well-being. Cleaning personnel will not be responsible for supervising or caring for children.
5. Satisfaction Guarantee Policy
- Service Quality: G&G Premier Home Services guarantees the quality of its cleaning services and strives for 100% customer satisfaction.
- Re-cleaning: In the event that a client is dissatisfied with the cleaning services rendered, G&G Premier Home Services will provide a complimentary re-cleaning of the affected areas upon notification within 24 hours of the initial service.
- Refund Policy: If re-cleaning does not meet the client's satisfaction, a partial or full refund may be issued, depending on the circumstances. Refund requests must be submitted to us and will be reviewed on a case-by-case basis.
6. Liability and Insurance Policy
- Disclosure: G&G Premier Home Services does not carry liability insurance to cover damages to property or injuries sustained by personnel or equipment during cleaning visits. G&G Premier Home Services and employees assume no resposiility for broken or damaged items during cleanings. An assumption of risk is necessary on the customers behalf.
- Client Responsibilities: Clients are responsible for providing a safe working environment for cleaning personnel, including clearing clutter and hazards from the cleaning areas.
- Assumption of Risk: By engaging our services, clients acknowledge and accept the absence of liability insurance coverage and assume any associated risks.
- Claims Process: In the event of damage or injury, clients must report the incident to G&G Premier Home Services within 24 hours. While our company will work to address and resolve any issues, clients understand that we may not be able to provide financial compensation for damages or injuries incurred during cleaning visits.
7. Pet Care Policy
- Animal Welfare: G&G Premier Home Services prioritizes the health, safety, and well-being of all pets under our care.
- Safety Measures: All pets are closely supervised during care sessions to prevent accidents or injuries.
- Client Updates: We provide regular updates to clients to keep them informed of their pets' well-being and activities.
8. Pet Sitting Policy
- In-Home Care: Our pet sitting services are provided in the comfort of the client's home, minimizing stress for the pets and maintaining their familiar routines.
- Duration of Visits: Each pet sitting visit typically lasts for a specified duration, during which our team ensures all necessary care and attention is provided.
- Security Measures: We take precautions to ensure the security of the client's home during pet sitting visits, including locking doors and windows.
- Client Communication: We maintain open communication with clients during pet sitting jobs, providing updates on the pet's well-being and addressing any concerns or questions promptly.
9. Dog Walking Policy
- Individual Walks: Our dog walking services provide one-on-one attention for each dog.
- Leash Safety: Dogs are always kept on a leash during walks to ensure their safety and prevent them from running off or getting into dangerous situations.
- Clean-Up: Our team is responsible for cleaning up after dogs during walks, including disposing of waste in designated bins.
- Weather Considerations: Walks may be adjusted or rescheduled in cases of extreme weather conditions to ensure the safety and comfort of both dogs and walkers.
10. Liability Disclosure for Pets
- Client Responsibility: While we prioritize the safety and well-being of your pet, please note that G&G Premier Home Services does not carry insurance policies specifically for pets.
- Assumption of Risk: By engaging our pet care services, clients acknowledge and accept the absence of insurance coverage and assume any associated risks. G&G Premier Home Services and employees are not liable for any injuries or death that may occur during pet walking or pet sitting appointments. A necessary assumption of risk is required on the customers behalf before booking their appointment.
- Emergency Situations: In the event of illness, injury, or other emergencies involving your pet, every effort will be made to provide prompt care and assistance. However, clients understand that they are responsible for any resulting veterinary expenses.
- Precautionary Measures: Our team takes precautions to prevent accidents or injuries during pet care sessions. However, clients are advised to inform us of any health conditions or behavioral concerns related to their pet to ensure appropriate care and supervision.
- Open Communication: We encourage open communication with clients regarding any questions, concerns, or special instructions related to their pet's care. Please feel free to discuss any specific needs or preferences you may have.